Title	Course Description	Duration
Developing Customer Services Skills	Excellent customer service is no longer just a “value add,” it’s a requirement in today’s business environment. With ever-expanding choices in virtual every service offering, customer-facing employees can be a company’s greatest asset—or weakest link. This eight-hour course will enable frontline employees and service staff to stand our in their ability to establish, service and grow customers for the long term.	8 hours
Customer Service Personality Profiles	This four-hour course allows the customer service specialists the opportunity to learn about the diverse types of personality profiles, and which approach to take to ensure a positive customer service experience.	4 hours
Saving the Day: How to Manage Customer Conflict	Not all customers are pleasant; many offer even the seasoned customer services professional challenges. This 8-hour course provides the student with time-tested skills and strategies that will help defuse the situation and retain even the most challenging customers.	8 hours
Culture and the Customer Service Professional	Not sure how culture affects the customer? This eight-hour course outlines cultural nuances and helps the customer service professional develop the ability to conduct meaningful customer encounters while acknowledging differences.	8 hours